Delivery & Returns

Click & Collect

All products are available for Click & Collect

To opt for the Click & Collect option, process your sale as normal and from the postage options select your preferred store for Collection

Once you have paid for your order you will get a confirmation of your order, we will then send you a notification once your goods are ready for collection.

Collection is usually available within 24hrs but can sometimes be longer dependent on stock availability/location. Bikes are all serviced before collection so if you wish to use Click & Collect for a bike purchase we will get your bike booked into our workshop and give you a collection time and date.

0% Finance Cannot be used for Click & Collect. If you wish to process finance for a store collection of a bike or items please contact us on 01925 575 999

DELIVERY

All bikes are shipped carriage FREE

Before shipping your new bike, our Cytech trained mechanics will remove it from the box, assemble it, service it and then carefully re box it, you will be required to simply straighten the handlebars and fit the pedals to enjoy your new bike. We aim to ship all orders as fast as possible. Our current delivery time is 2 to 4 working days.

Bikes and large items are delivered via UPS or TNT. A tracking No is available once we have processed your order.

Non Mainland Shipping

Certain parts of the Scottish Highlands may incur additional carriage costs. Please call our Helpline on 0151 355 9991 for further information.

Orders for The Channel Islands, Northern Ireland, Isle of Man and Isle of Wight will incur additional cariage charges. Please call our Helpline on 0151 355 9991 for more information.

We offer FREE Mainland U.K delivery for all orders over £50.00

Parts and accessories (smaller orders) are delivered via either Royal Mail First Class or UPS.

EASY HASSLE FREE RETURNS

Easy 30 Day 'No Quibble' Returns Policy

We want our customers to have total peace of mind when buying from Cyclehouse. Therefore we have an Easy 30 Day 'No Quibble' Returns Policy. If you are not 100% satisfied with your purchase or you simply change your mind, we’ll exchange the product or issue a refund via the same payment method used to make the purchase.

The only thing we ask of you is that the product is returned to us in the condition you received it.
That means unused with the labels and tags still on. Please ensure that you package the item securely when returning to avoid any damage.
Please note the customer is responsible for all return delivery charges unless the goods are wrongly delivered or proved to be faulty.
For your own security and peace of mind we would recommend that you use a recorded delivery service.
Cyclehouse can not accept responsibility for returned goods lost or damaged in transit.

In the case of bikes or other bulky items please inform us in writing via email and we will arrange courier collection. A return carriage cost of £30.00 will be deducted from your refund. This may not be the case with potential warranty issues.

Please contact our helpline on 0151 355 9991 or Email orders@cyclehouse.co.uk for any potential warranty queries.