Delivery & Returns

CLICK & COLLECT

All products are available for Click & Collect

To opt for the Click & Collect option, process your sale as normal and from the postage options select Click & Collect

Once you have paid for your order you will get a confirmation, we will then send you a notification once your goods are ready for collection.

Collection is usually available within 24hrs but can sometimes be longer dependent on stock availability/location. Bikes are all serviced before collection so if you wish to use Click & Collect for a bike purchase we will get your bike booked into our workshop and give you a collection time and date.

0% Finance Cannot be used for Click & Collect. If you wish to process finance for a store collection of a bike or items please contact us on 01925 575 999

Delivery- UK Mainland Delivery Parts and Accessories

If your item is in stock and ordered before 12pm, we aim to get any small orders dispatched within 24hrs. We will always keep in touch with you to ensure you know when your shipment is on its way.
Postage on parts and accessory orders under £50 is calculated at checkout.

For small items we use Royal Mail's 2nd class parcel service or dp who both have a delivery time of typically 2-3 days from dispatch; Please note in some cases the item will need to be signed for, so please provide an address where someone will be in.

Parts and Accessory orders of over £50 total will qualify for free standard postage with either Evri or Royal 2nd class. This may exclude certain bulky or awkward items which will be calculated automatically at the basket screen.

Delivery- Bikes and E-Bikes

Cyclehouse does not ship bikes Nationally. As Warringtons Local Bike and E-Bike Specialist, we are happy to deliver fully assembled bikes within a 10 mile radius of our store. At this point a member of our team can complete a full handover regarding the operation of your new machine and answer any queries that you may have.
Once your order has been placed we will contact you to make arrangements.

After Collection

All products are supported by the assurance that Cyclehouse Ltd will adhere to any warranty commitments set out by the manufacturer of goods purchased in our store or through our website. Operating or using your product according to its instructions will give you a realistic return for your investment. You should realize that employing a product outside its recommended use or terms and conditions of maintenance may invalidate its warranty. If you have any issues, we can be contacted in person, by telephone or by email. (In all cases you will be dealt with in accordance with your legal rights)

Call us on 01925 575999
Email us at info@cyclehouse.co.uk